SAP CRM 7.0 EHP1

INTRODUCTION ON SAP R/3 AND CRM

  • Introduction to ERP & ERP Market ND sap ROLE in ERP Market
  • Introduction of SAP CRM
  • Overview on SAP modules and CRM sub Modules
  • SAP CRM System and System Landscape
  • ASAP Methodology and Implementation Roadmap

1.ORGANISATION  MANAGEMENT

  • Introduction of organization Management
  • Organization structure Preparation & Integration wit ECC
  • Organization Structure in CRM Stand alone
  • Setting up Org structure in GUI & WEB UI
  • Org  management Usage with Business Scenerios
  • Copying Org structure & Replication

2. TERRITORY MANAGEMENT

  • Territory Hierarchy
  • Territory Hierarchy Levels and Numbar Ranges
  • Attributes and Integration
  • Setting up territory Hierarchy in GUI and WEB UI

MASTERDATA

 

 

3.BUSINESS PARTNER

  • Overview of BP
  • BP concept in CRM & S&D
  • BP Roles and Grouping Including No Ranges
  • BP Relationship and Relationship Categories
  • BP Data Customization
  • BP Grouping Hierarchy

4.PRODUCTS

  • Overview of Product Master Data
  • Material Services Warranties and Financial Products

 

  • Enhancement of Product master
  • —Product Attributes and Set Type
  • —Categories and Hierarchies
  • Financing and Financing products
  • Product Catalogs

5.MARKETING

  • Overview of marketing Planning and Campaign Management
  • Set up Marketing Plan and Campaign Management
  • Marketing Calendar
  • Mail Forms
  • Communication Methods and mail Address
  • BP Segmentations
  • ELM (External List Management)
  • Campaign Automation
  • Lead Generation and Qualification
  • Survey Management
  • Conversion of Lead to Opportunity
  • Trade Promotion Management
  • TPM Overview
  • Global Funds and Funds type
  • Fund Distribution
  • Claim Management

6.SALES

  • Overview of Sales Process including Transactions and Item Categories
  • Overview of opportunity Management
  • Sales methodology
  • Action Profile and Buying Center
  • Pipeline Performance Management
  • Item categories Management
  • Quotation and order Management
  • Sales Contracts

7.BASIC FUNSCTIONS IN SALES PROCESS

  • Partner Determination Procedure
  • Text Determination Procedure
  • Action Profile and Actions/Output Determination Procedure
  • Status Profile & Reason/Subject Profiles
  • Copying Controls
  • Object Relationship Profiles
  • Date profile
  • Incompleteness Procedure
  • Pricing Procedure
  • Material Determination

8.SERVICES

  • Overview of Service Business Process
  • IBase Management
  • Service Transactions
  • Service request Management
  • Warranties Claim Management
  • Service Contracts & Service Order Management
  • Service Process for Repairs at site & In house Repairs
  • Service Billing

9.MIDDLEWARE

  • Overview of Middleware
  • Object Management
  • Business Object
  • Condition Objects
  • Customizing Objects
  • Replication (Initial load & Delta Load)
  • Replication Monitor & Business Document Management

APPLICATIONS

10.WEB UI

  • Overview of Web UI
  • Business Roles
  • Navigation Bar Profiles
  • Work Centers
  • Work Centers Group Links
  • Logical Link Id
  • Layout component Profiles
  • Technical Profiles
  • Role Configuration Profiles

11.CUSTOMER INTERACTION CENTER

  • Overview of CIC
  • Overview of IC Agent and IC Manager Profile
  • BP Identification Profile (Single & Multiple)
  • Interaction Record and History Profile
  • Agent Inbox Profile
  • Transaction Profile
  • Tool Bar Profiles
  • Script Profiles & Email Profiles

12.WEB APPLICATIONS

  • Overview of Web Applications
  • Setting up Internet Users(B2B & B2C)
  • Overview of E-Commerce & ICSS

13.MOBILE APPLICATIONS

  • Overview of Mobile Application